Customer Service

About the role

This role is a full-time on-site role but can be adapted to suit a working parent in a permanent part time capacity as a Customer Service All Rounder at The Paper Bahn Office National in Edwardstown, SA. It offers the opportunity to join a dynamic team providing high-quality customer service support. As a Customer Service All Rounder, you will be responsible for a range of customer-facing duties, working to ensure an exceptional experience for all of our clients.

What you’ll be doing

• Responding to customer inquiries and resolving issues via phone, email, or in-person interactions
• Processing orders, returns, and other customer transactions accurately and efficiently
• Providing product information and recommendations to help customers find the best solutions for their needs
• Maintaining detailed records and documentation of customer interactions
• Contributing to continuous process improvement and identifying opportunities to enhance the customer experience
• Collaborating with cross-functional teams to ensure a seamless and consistent customer journey
• Assisting the warehouse where required, with picking and processing orders

What we’re looking for

• Previous customer service experience.
• Knowledge of office supplies and products is a plus but nonessential
• Strong communication and interpersonal skills, with the ability to listen actively and respond empathetically
• Excellent problem-solving and decision-making abilities, with a focus on providing efficient and effective solutions
• Proficiency in using computer systems and technology to access information and complete tasks
• Experience in social media marketing would be advantageous
• A commitment to delivering outstanding customer service and a genuine passion for helping people
• The ability to work well in a team and contribute to a positive, collaborative work environment

What we offer

At The Paper Bahn Office National, we are committed to providing our employees with a supportive and rewarding work environment. We offer a range of benefits, including:

• Comprehensive training
• Generous annual leave and flexible work arrangements
• Access to discounted products
• A vibrant, inclusive company culture

About us

The Paper Bahn Office National is an award winning, leading provider of office supplies, furniture, and business technology. With a strong focus on customer satisfaction and innovation, we have been serving businesses of all sizes for over 29 years. Our mission is to simplify the workday and help our clients achieve their goals through the provision of high-quality products and exceptional service.

If you’re ready to join a dynamic and supportive team, apply now for this exciting Customer Service All Rounder role at The Paper Bahn Office National.

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