Administration Assistant

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Gallagher Bassett

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Gallagher Bassett is Australia’s largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Drawing on our global network and extensive local resources, Gallagher Bassett provides customised claim and risk mitigation solutions that improve our clients’ outcomes. As pioneers in this fast growing sector, we continue to set the benchmark for quality, customer service and TPA systems across all insurance sectors.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1,600 staff.


In the role of an Administration Assistant you will be responsible for providing comprehensive administration support for Gallagher Bassett for a team dealing with the dispute phase of a workplace injury claim.

On a day to day basis you will:

  • Provide high quality customer service to all stakeholders
  • Booking appointments and referrals with service providers
  • Utilise templates to draft emails to service providers
  • Request and follow up information from external stakeholders as required
  • Monitor and Action emails as required
  • Maintain up-to-date filing systems through the delivery of accurate and regular data entry
  • Upload all relevant data and information into Gallagher Bassett and Return to Work SA systems in a timely manner

We are interested in hearing from people who have:

  • Previous administration experience
  • Previous data entry experience with a high level of accuracy
  • Proficient with the use of Microsoft suite
  • Experience working within a highly service focused customer service environment
  • Excellent communication and interpersonal skills as well as a team player attitude
  • Exceptional time management and organisation skills

Working with us:

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance! GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.

Just a few of our benefits include:

  • Discounted Insurance
  • Dress for your day
  • Novated Leasing
  • Flexible & hybrid working

To apply:

If this role sounds like your new career– we want to connect! Click on Apply for this Job. To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position.

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