Admin Officer

Admin Officer – 37.5 hours/week

Willow Tree Psychology and Wellbeing, Felixstow 

Are you an organised, detail-oriented individual with a passion for creating positive client experiences? We’re looking for a driven Admin Officer to join our inclusive and supportive team.

Who We Are

We pride ourselves on providing a relaxed, friendly, warm and welcoming setting. We are an LGBTI+ Safe Space, with a big focus on inclusion; our focus is to endeavour that our practice is accessible to all. Accessing psychology can be a difficult process, we want to ensure that our clients feel they are part of our Willow Tree family.

Our team consists of Clinical, General and Provisional Psychologists, Accredited Mental Health Social Workers and Art Therapists. The day-to-day operation of the practice is run by the Practice Manager with the support of the Admin Officers.

The Admin Officer position will be a fast-paced position in a busy environment that will require exceptional skills in time management and multi-tasking. The role of the Admin Officer will be to assist the Practice Manager and other Admin Officers with the tasks below as delegated by the Practice Manager/or Principal Clinical Psychologists.

Who You Are

• Detail-obsessed: You have a knack for spotting missing information, ensuring client intake forms and referrals are complete, and following up to keep everything on track.
• Diary management pro: You excel at managing busy clinician schedules, keeping calendars fully booked, and ensuring clients can easily access appointments with minimal wait times.
• Warm and welcoming: Your engaging interpersonal manner makes clients feel comfortable and at home the moment they walk through the door.
• Communication: You demonstrate kind, friendly and clear communication skills in both phone and email interactions.
• Process-driven: You love structure and thrive in an organised environment, ensuring tasks run smoothly and efficiently.
• Career-focused: You’re seeking full-time work and are ready to grow your career in administration as part of a team that supports your development.

Key Responsibilities

• Manage client referrals, bookings, and follow-ups with precision
• Maintain dynamic clinician schedules to optimize appointment access
• Deliver exceptional customer service, ensuring every client feels welcome
• Process payments, Medicare/Hicaps rebates, and handle administrative tasks for clinicians

Requirements

• Strong attention to detail and love for organisation
• Experience in administration (allied health/psychology experience preferred but not  essential)
• Excellent communication skills and proficiency in Microsoft Office
• Willingness to obtain a DHS Working with Children Check

Join a team that values inclusion, growth, and making a difference.

To apply, send your resume and cover letter to Loueen Holt at [email protected]

For more information about our practice, please visit Willow Tree Psychology website – www.willowtreepsychology.com.au

Interviews start immediately, only shortlisted candidates will be contacted —apply now!

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