Administrative Officer

Join Our Award-Winning Team at BCOGNITIVE

Are you an organised, detail-oriented individual looking to grow with a company that values innovation, inclusivity, and excellence? BCOGNITIVE, winner of the Best Workplace Inclusion Program at the 2024 Australian Disability Service Awards, is seeking a dedicated Administration Officer to support our expanding operations.

About Us

At BCOGNITIVE, we specialise in providing support coordination, recovery coaching, and tailored services for NDIS participants. We’re a team driven by a commitment to inclusivity, teamwork, and making a meaningful impact on people’s lives. We Pride ourselves on our work environment, with supportive team members who each add their flavour to BCOGNITIVE.

About the Role

As an Administration Officer, you’ll play a key role in ensuring our office runs efficiently while contributing to a positive and welcoming environment. This position offers significant room for growth, with future responsibilities that allow you to develop your career and take on leadership within the business.

Key Responsibilities

Administrative Support

• Maintain and update client records in compliance with NDIS guidelines.
• Answer phone calls, emails, and other correspondence in a professional and timely manner.
• Schedule appointments, meetings, and events for staff and clients.

Data Entry and Reporting

• Input and manage data in relevant systems, ensuring accuracy and confidentiality.
• Prepare reports for internal use, including service tracking and performance metrics.

Customer Service

• Greet visitors, clients, and staff warmly and address inquiries promptly.
• Provide assistance to clients, support coordinators, and recovery coaches as needed.

Document Management

• Create, edit, and distribute documents such as invoices, service agreements, and meeting agendas.
• Ensure all paperwork and filing systems are up-to-date and organised.

Resource Management

• Monitor and order office supplies, ensuring the office is always well-stocked.
• Manage bookings for office spaces, equipment, or vehicles if required.

Document and Compliance Management

• Maintain accurate records, prepare reports, and ensure compliance with NDIS standards.

Possible Future Responsibilities

As you grow in the role, you’ll have the opportunity to take on advanced responsibilities, such as:

· Overseeing daily operations, managing workflows, and improving efficiency.

· Basic Finance tasks

· Assisting with staff onboarding and fostering a collaborative team culture.

· Implementing and maintaining office systems, processes, and policies to support the company’s growth.

· Leading administrative projects, system upgrades, and new service rollouts.

· Contributing to strategic planning, and stepping into a leadership role within the administration team.

What You Bring

• At least 2 years of Administration experience
• Strong organisational and multitasking skills with an eye for detail.
• Proficiency in Microsoft Office, Google Workspace, and basic graphic design using Canva.
• A proactive and adaptable approach to challenges and opportunities.
• Excellent communication and interpersonal skills.
• Experience or knowledge of the NDIS (highly regarded but not essential).

How to Apply

Please submit your resume along with a cover letter addressing the following:

1. What does a positive work environment mean to you, and how do you contribute to creating it?

Any application not addressing this question in a cover letter will not be considered.

We look forward to hearing from you!

Schedule:

• No weekends

Experience:

• Administration: 1 year (Required)

Work Authorisation:

• Australia (Required)

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