Administration Officer

jobs available administation

Workskil Australia Incorporated

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Are you a parent returning to the workforce?Or perhaps want a little more work life balance? This may be the job for you!

About the Role

We are looking for staff who will predominantly be handling inbound telephone calls with a strong focus on exceptional customer service.  The role supports a diverse range of customers across Australia who require support with their journey towards employment, education & training across Workskil Australia’s various programs and sites nationally.

Why come and join Workskil Australia?

  • Loyalty leave
  • Salary Packaging options
  • Internal career progression
  • Great working culture
  • Discounted parking
  • 4 weeks paid parental leave
  • Gain a Certificate IV in Employment Services or Career Development in your first 12 months of employment

About You

To be successful in this role, you’ll be able to:

  • Engage effectively with diverse customers who require support with sensitive and emotional matters;
  • Demonstrate computer literacy including the ability to type 30+ words per minute;
  • Demonstrate experience in understanding and working to procedures and contractual guidelines; with the ability to clearly, accurately and concisely relay this information to a diverse range of customers;
  • Be available to work a rotating roster that is across the span of hours 8am-7:30pm, Monday to Friday; and
  • Demonstrate prior experience in a customer service based role.

This role is being offered on a part time, ongoing basis and will have the option/flexibility to work from home if required.

About Us

Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

To learn more about our organisation, please visit

About your Application

For your application, please include both a cover letter and resume which outlines why you are the appropriate candidate for the role. Please also note that a psychometric assessment is part of the application process, so please allow yourself approximately 15 minutes to complete your application – incomplete applications will not be considered. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance and other checks that may be a requirement of the position. To learn more about working at Workskil Australia head to

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.

Workskil Australia is an inclusive, equal opportunity employer and we welcome applicants who identify as Indigenous, are from culturally and linguistically diverse backgrounds or have disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.

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