Administration / Program Support Officer

The Opportunity

Reporting to the Executive Leader Regulation, the Administration / Program Support Officer carries responsibility for a range of core and project administrative functions that support the five business units which make up Regulation. This role contributes to the business by ensuring Regulation leaders meet their administrative responsibilities.

The Position

The role will be responsible for delivering exceptional customer service and providing proactive, professional, high-quality and timely administrative and project / program support to the Executive Leader and Senior Leadership Team, as well as the entire Regulation Business Group.

Key responsibilities include:

• Undertake proactive and effective calendar management for the Executive Leader.
• Provide administrative support for Board, Board Sub-Committee and other Committee meetings.
• Coordinate and draft various correspondence and presentations on behalf of the Executive Leader.
• Develop, maintain and ensure effective, efficient and proactive processes are in place.
• Actively lead the implementation of the Customer Relationship Management system as a Super User.
• Lead the adherence and improvement of the Senior Leadership team’s operating rhythm.
• Prepare purchase orders, process invoices, and reconcile credit card expenditure.
• Monitor the Self-Insured Mailbox.
• Lead the curation of all of knowledge management.
• Undertake assigned project work, including creating and maintaining program and project schedules, project plans, budgets, scheduling meetings, record keeping, minutes, communications, research, and tracking of activities and milestones.
• Support the development and maintenance of project procedures and templates.
• Ongoing review of the internal and external websites.
• Process Freedom of Information requests (as requested).

This role is offered as a full-time ongoing position.

About You

As the successful candidate you will be an energetic individual that can effectively communicate and engage with all levels of staff and stakeholders.  You will have experience supporting executive and / or management teams possessing strong organisational and administrative skills (preferably with experience in project administration / activities in cross-functional teams) and be proficient in the use of Microsoft Office Suite.

You will have demonstrated ability to prioritise, manage multiple tasks, work under pressure, meet deadlines, and work productively to contribute to the Regulation Business Group’s team goals, whilst aligning yourself with our organisational values.

Special Requirements / Conditions

• Hold a relevant qualification in Business Administration or project management (Cert IV) or relevant demonstrated experience.
• Experience using Salesforce and SharePoint (desirable).
• Understanding of the State Records Act and its application (desirable).
• On occasion there may be a requirement to work outside of ordinary hours.

ReturnToWorkSA Profile

At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury.  Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible.

Why join us?

Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential. We are committed to fostering a diverse and inclusive workplace where our people can genuinely make a difference to the lives of South Australians affected by work injury. At ReturnToWorkSA, you can expect a range of benefits including:

• An extensive wellbeing program
  • access to a broad range of wellbeing seminars, webinars and information sessions
  • a free onsite gym and bike storage
  • annual vaccinations, skin checks, seasonal fruit and corporate cup challenge
  • discounted corporate private health insurance
  • and a proactive EAP provider
• Flexible work options including part time and working from home
• Access to learning and development programs to enhance your personal and professional skill set and career development
• Modern offices with excellent amenities in the Adelaide CBD

Further Information

Candidates will also be assessed based on their ability to demonstrate personal and professional alignment with ReturnToWorkSA’s organisational values which are critical to our success: We care about people and sustainability; We are inclusive and innovative; We listen to understand; and We own our actions.

Administration_Program Support Officer_Position Description – August 2024.docx

The total remuneration package for this position will commence from $75,045 (exclusive of superannuation). The final offer will be commensurate with the successful candidate’s qualifications, skills and experiences.

How to Apply

Please submit a cover letter demonstrating your key capabilities and experience addressed to Rebecca Lawton, Recruitment Advisor, supported by your current resume by 9.00am on Friday 13 September 2024. If you would like to discuss the position further, you can contact Rebecca on 8233 2246.

Please note shortlisting and interviewing for this role will commence immediately so we strongly encourage all candidates to put forward your applications as soon as possible. The role may close early if a preferred candidate is identified.

Inclusion and Acceptance

ReturnToWorkSA is an equal opportunity employer, valuing difference and embracing diversity and we promote flexible ways of working, applicants are encouraged to discuss any workplace adjustments that might be needed as well as the flexible working arrangements for this role.

Still not sure?

Research indicates that up to 60% of women and underrepresented groups may hesitate to proceed, even after completing a draft application. We firmly believe that diversity enhances the strength of every team, so even if you don’t tick all the boxes we still want to hear from you.