Admissions / Customer Service Manager

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Warrina Homes Inc

Sourced from: www.seek.com.au  

WHO WE ARE

Warrina Homes has been a leading provider of Aged Care in the North-Eastern corner of Adelaide since 1972. We are a highly respected not-for-profit organisation and proud of our standing as a Good Corporate Citizen in the communities in which we operate. We offer a range of Aged Care Services to cater for the changing needs of our senior citizens including Retirement Villages, Residential Aged Care Facilities and Serviced Apartments.

As a smaller organisation we continuously grow and improve our services to ensure we provide quality services to our residents. At Warrina Homes every resident matter and every employee count – join our team today!

WHY WARRINA HOMES?

As a smaller Aged Care Provider every voice matters and employees are empowered to make decisions. We truly care about you, and you will find the wider team supportive and engaging. Teamwork is a core value of the organisation and a very important part of our culture.

THE OPPORTUNITY

Reporting to the Executive Manager Residential Services, The Admissions & Customer Services Manager is a key member of the Leadership Team. The role will be responsible for maintaining excellent customer service throughout the sales, contract management and admission process for Residents and their families. It involves negotiation and collaboration with key internal and external stakeholders also ensuring optimal occupancy ratios of our Residential Care Facilities at all times. In addition, you will be responsible for ensuring service compliance and accreditation with relevant government legislation and standards.

Key responsibilities of this role:

  • To be a key point of contact and assist with sales for all enquiries relating to new and potential Residents and their families for Residential Aged Care Services.
  • Promote Warrina Homes’ accommodation options and services to key stakeholders within the local area.
  • Build relationships with all potential Residential Care customers in a friendly, caring and empathetic way in all aspects of the business including following up of all admission enquiries related to admission process.
  • To provide site tours of Warrina’s facilities and assist in the preparation of rooms for inspection as required.
  • Maintaining and maximising occupancy levels within the Residential Care Homes including respite care in line with set targets as determined annually.
  • Complete the contractual requirements and other administrative admission related matters in relation to new residents, financial and fee management, and contract signing.
  • Working closely with the team to assist Residents in the transition to higher levels of care.
  • Develop local networks (acute hospitals, external placement consultants, etc) in support of the sale of rooms in collaboration with the Leadership Team.
  • Develop, build and maintain strong relationships with customers and stakeholders in all areas of the business.
  • Maintain appropriate records and documentation relating to the delivery of services and provide high level administrative support to the Clinical Team as required.

ABOUT YOU

This is a unique opportunity to join a dynamic team in making a significant difference in the lives of vulnerable people. Warrina Homes is undergoing a crucial period of growth, and you will directly positively influence the local community to which we are deeply connected.

For this appointment, Warrina Homes is seeking an established Aged Care sales and service professional with strong customer service focus.

Candidates with the following experiences and skillsets are encouraged to apply:

  • Previous experience working in a similar role in Aged Care would be beneficial.
  • A qualification in Front line management, Business or Administration would be advantageous.
  • Knowledge of the legislative requirements within Aged Care accommodation options.
  • Demonstrated ability to meet and exceed sales targets.
  • Be results driven and able to self-motivate.
  • Passionate about the provision of excellent customer service to elderly people and their families.
  • Ability to work autonomously showing initiative and creativity.
  • Demonstrate excellent communication skills (both verbal and written) and the ability to effectively build relationships with internal and external stakeholders.
  • Be a team player and have excellent time management skills.
  • High level administrative and contract management skills.
  • Valid Australian working rights.
  • Current South Australian Driver’s Licence
  • Current Flu Vaccination
  • COVID-19 Vaccinations including Booster is recommended.
  • Current Aged Care Specific Police Clearance (or willing to obtain).

WHAT WE OFFER

  • Access to a dedicated pool vehicle for work-related travel.
  • An attractive salary with access to salary packaging (up to $15,899 for general living expenses plus $2650 for meals and entertainment).
  • Opportunity to have a direct positive impact on the lives of elderly people.
  • A supportive and friendly team to help you meet challenges.
  • A great workplace culture where all employees are valued.
  • A company that encourages a growth mindset.

Warrina Homes is a non-smoking workplace.

To be considered, simply click the ‘apply’ button. Applications will be assessed on submission and may close prior to 30 June 2024.

We thank all applicants for your interest and advise that only short-listed applicants will be contacted.

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To apply for this job please visit www.seek.com.au.