jobs available hospitality

Website Hilton Hotels & Resorts

Food & Beverage Supervisor | Hilton Hotels & Resorts

Sourced from: www.seek.com.au

You will be responsible for engaging our guests and customers by providing them with the utmost in customer service. You will create memorable guest experiences by efficiently assisting our guests in a friendly and engaging manner. Your service philosophy will be to fill the earth with the light and warmth of Hospitality – by delivering exceptional experiences – every hotel, every guest, every time.

About Hilton Hotels

Hilton is built on our Values of Hospitality, Integrity, Leadership, Teamwork, Ownership and Now (H.I.L.T.O.N), and we are committed to demonstrating these values to our Guests and our Team Members every single day. Whilst each value is essential, Hospitality comes first, because it is truly at the heart of everything we do. We are Hilton. We Are Hospitality.

About the role

In your new role as Food & Beverage Supervisor, you will work alongside other Supervisors and assist the Restaurant Manager with overseeing the day to day operations of the service team in the Restaurant, Bar and In Room Dining. You will be responsible for engaging with our guests and supporting the team with daily activities, and ensuring brand service standards are met to the highest quality. You will enjoy working as part of a team on a rotating roster, in a fast-paced environment and have a genuine passion for food, wine and providing exceptional customer service.

Duties/responsibilities:

  • Support and Supervise the daily operations ensuring the running of a smooth shift
  • Ensure that brand standards are met and guest expectations are exceeded
  • Maintain your knowledge and stay abreast of current restaurant and bar trends
  • Evaluate customer satisfaction levels with a focus on continuous improvement
  • Resolve conflicts and issues where necessary
  • Train and develop team members
  • Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
  • Provide service in line with the Hilton Brand Service Standards
  • Understand menu content and brief the team accordingly
  • Deal with guest enquiries in an efficient and professional manner

Skills/experience:

  • Experience in a Food and Beverage Supervisory/Team Leader role, preferably within a hotel environment
  • Highly developed customer service skills coupled with passion and extensive knowledge of food & wine
  • Strong attention to detail, with the ability to manage competing priorities and apply good judgement, whilst demonstrating exceptional organisational skills
  • Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
  • Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
  • A passion for delivering exceptional guest experiences
  • Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
  • Well-presented, organised and calm personality

Culture and benefits

Our team are responsible for living up to our brand promise of ‘ensuring that every guest feels cared for, valued and respected’ we achieve this by ensuring our Blue Energy culture is alive in each of our hotels. Blue Energy is the unspoken energy and passion behind each of our dedicated team members who are focused on making a difference. It links our vision ‘To fill the earth with the light and warmth of hospitality’ – to our values of ‘Hospitality’, ‘Integrity’, ‘Leadership’, ‘Teamwork’, ‘Ownership’ and ‘Now’.

As a Hilton team member you can expect to receive:

  • A competitive industry salary and generous annual leave benefits
  • Team member only discount global Hilton room rates
  • Discounts of up to 50% on products and services in participating Hilton outlets
  • Access to Hilton University training, offering more than 2500 learning programs
  • Career development planning and opportunities

HITsa offer a variety of job ready course’s to kick start your career or expand your knowledge.
Looking for a career in hospitality? Consider one of our many Hospitality courses to start your career.
View all upcoming course dates – Course Dates

To apply for this job please visit www.seek.com.au.