NDIS Administrative Assistant

jobs available administation

My Care Planner

Sourced from: www.seek.com.au  

My Care Planner is a NDIS registered provider of plan management and support coordination services based in Adelaide.

As an Administrative Assistant at My Care Planner, you will play a crucial role in the efficient functioning of our support coordination and plan management services.

What we offer

To support and inspire our team in the work we do, our employees enjoy:

Flexible work arrangements
A hybrid role, work from our Adelaide CBD office and from your home. We trust our team to work efficiently, no matter where they are. You will be given a work laptop and mobile to help you on your way.

Annual wellbeing allowance
Receive a generous $1,000 annual wellbeing allowance to spend on the things that make you happy. Did someone say day spa?

About the role

This position requires a proactive individual with excellent organisational and communication skills, attention to detail, and a commitment to delivering high-quality customer service. You will:

  • Handle all incoming phone calls and enquiries promptly and professionally
  • Maintain accurate records of client interactions and document any issues or concerns raised by clients
  • Gather necessary information from Support Coordination and Plan Management clients to create accurate CRM profiles
  • Establish and maintain Support Coordination and Plan Management client files in the shared drive, including scanning and uploading relevant files
  • Complete client intake and phone risk assessment processes for all clients
  • Regularly update client files with any changes in information or support plans
  • Actively engage in community networking events to promote My Care Planner

What we need from you

  • NDIS experience desirable.
  • A criminal record check/NDIS Screening completed within the last 6 months must be supplied by all new appointments.
  • Where a new employee has lived outside of Australia for 12 months or more within the last 10 years, a statutory declaration will also be required.
  • A valid Working With Children Check must be supplied.
  • New appointments must be an Australian citizen, New Zealand citizen, permanent resident in Australia or a non-citizen with a valid visa that provides work rights.
  • Excellent customer service skills, including a professional, friendly and confident phone manner and the ability to understand and anticipate client needs and expectations.
  • High level interpersonal, communication, problem-solving and negotiation skills, and demonstrated ability to work collaboratively with a range of people as well as independently.
  • Excellent verbal and written communication skills, including proficiency in using CRM and Microsoft apps.

Apply today!

Be better, show courage, seek connection, and make a real difference in the lives of people living with disability in the broader Adelaide metro area. Join the My Care Planner team today!

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To apply for this job please visit www.seek.com.au.