Receptionist

The Adelaide Rockford, a 4 Star Hotel located in the vibrant west end of Hindley Street requires an experienced individual to join our front office team.

We seek a people person who projects a vibrant personality, both friendly and confident who can deliver customer service at an optimum level.

We are looking for someone who can:

• Provide exceptional customer service by responding to guests’ requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.

• Participate in training and development programs to enhance one’s skills and capabilities.

• Promote and up-sell hotel facilities through strong product knowledge.

• Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality and the issuing of room keys.

• Maintain and follow procedures in relation to credit and cash transactions and accounting documentation.

• Attendant to guest requests efficiently and effectively, constantly striving to provide Total Customer Satisfaction.

• Ability to work on a 24-hour rotating roster as needed, subject to hotel requirements.

• Ability to provide a Responsible Service of Alcohol certificate or a valid Responsible Persons Badge.

• Ability to fluently communicate in English, both verbally and through written communication.

• Ability to use the full Microsoft Office suite including Word, Excel, and PowerPoint.

To be successful in this role, you will have unlimited work rights in Australia and will be available to work varied shifts from early mornings to late evenings, including weekends as per our business demands. You have a passion for the Hospitality Industry and are committed to delivering high levels of customer service.

In return, we will provide you with career development opportunities, a fun and rewarding work environment, and access to Accor company discounts worldwide.

Preference will be afforded to applicants with previous hotel experience, however, all are welcome to apply and will be considered.

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