Meet the Trainer – Carlo V

Trainer Carlo pictured

Meet Trainer Carlo

Carlo has just joined HITsa as a trainer in all things Hospitality and Retail. If you see him around please be sure to say hello!

Tell us a bit about your work history

I have worked in hospitality since high school involved with notable venues, covering many service styles from silver service, hotels, cafes and functions, culminating in managing Windy Point Restaurant for 4 years. I consulted in the opening of venues including Morphettville Junction, Oggi Café, Brunelli Café in Rundle Street and the opening of 88 Seafood and Grill in Old Noarlunga.

At what point in your career did you make the move to training?

I began as a trainer/assessor in 2004. I was with Madec Australia from 2010 to 2024, where I was an original trainer in a team of 3, with no admin department in SA. In that time, we grew to a team of 83 trainers and an admin team of 21. I was the preferred trainer in many high schools working with students with learning barriers, FLO and adult students with limited skills and knowledge.

What do you love about your job?

My biggest thrill and the reason I love what I do is assisting students achieve positive results and outcomes, where previously they didn’t have the self-belief and confidence to succeed. Seeing the realisation that if they put the effort in they will get rewarded.

What do you find most challenging as a trainer?

I find the challenging part of being a trainer is that I always observe the cohort of my class and try to work out what is the best method of teaching that particular group, to extract their best results. I will always tweak the delivery based on my audience, utilising reasonable adjustment.  I try to not come across as a “teacher”, as that could be off-putting for students, so my style tends to be more jovial, relaxed, empathetic and fun – just to be me. I find this takes the intimidation away from students and at the same time, gains their retention.