HITsa Training and Employment – Policy and Procedure

Code of Conduct – staff and students

No:                  HITP0050/8

Issued:             06.04.2005

Reviewed:       25.03.2019

Purpose:

The Code of Conduct represents a relevant and useful set of guidelines that all staff and students are expected to follow.  It provides a basis for expected behaviours of HITsa staff and business partners as well as any client attending training and/or liaising with HITsa.

Areas affected:

HITsa Training and Employment staff, students and sites

General:

This code of conduct acts as model for ethical conduct and everyone is expected to observe the principles outlined in the code.  It provides a clear guide to appropriate behaviour.

1: Commitment

To demonstrate our commitment we

  • ensure our actions do not bring HITsa into disrepute
  • disclose and resolve any conflicts of interest
  • refrain from canvassing for private business during work hours
  • do not disclose confidential information, or use information for our own gain or to disadvantage others
  • refuse inappropriate gifts and benefits from customers and/or suppliers
  • do not abuse, deface or wilfully damage company property
2: Respect

In dealing with others we

  • do not use language or behaviour that offends, harasses or unfairly discriminate
  • observe the HITsa designated smoke free areas
  • do not attend HITsa when affected by alcohol or drugs
  • abide by all safety rules and procedures and comply with all relevant Work Health and Safety legislation to provide a safe workplace
  • maintain privacy and confidentiality per the Privacy Principles, and support peoples’ rights to personal security and to feel safe
  • comply with the Children’s Protection Act and its objectives which include that all children are safe from harm
3: Customer Service

When dealing with internal and external customers and fellow students we

  • are honest, courteous, helpful and happy
  • actively consult with and listen to the customer
  • provide prompt attention, accurate information and meet commitments
  • ensure our appearance is neat, clean and appropriate to the job
4: Teamwork

We work together towards our goals by

  • being punctual and only leaving the workplace early after gaining approval
  • reporting and accounting for any absences
  • following lawful and reasonable instructions
  • providing guidance and feedback to one another
  • actively learning from one another, and seeking assistance when required
  • sharing relevant information
  • observing safe working practices and reporting hazards, accidents, injuries and unsafe practices
  • follow procedure and instruction in case of an emergency, evacuation or robbery
5: Results

To ensure the quality of our work we

  • observe the spirit and letter of the law and company policies governing our work
  • work to the best of our ability, giving proper attention and care to the job
  • use materials, equipment and resources wisely and prevent their misuse or unnecessary wastage
Policy and Procedure End