Working in the hospitality industry can be great for many reasons. If you’re new to the workforce or looking for something different, a hospitality job can be a great way to kick start a long term career.

Positions in hospitality range from entry level, full time to management. Often people just see hospitality as working behind a bar pouring beers. However, this is not the case. 

Hospitality venues can range from; pubs, hotels, restaurants, cruise ships, cocktail bars, resorts and more. These venues require housekeeping staff, kitchen staff, gaming staff and bar staff to make them run efficiently. Which are all classed as hospitality jobs.

Furthermore, choosing a hospitality career path can open the door to many opportunities. You can start as a dishy in the kitchen and work your way up to Head Chef. Or you could start as a glassy and end up as Venue Manager. The opportunities are endless. 

Entry Level

The hospitality industry is great for school students, school leavers and entry-level job seekers. As well as anyone else interested in working within the industry. There are many pathways and short courses available to help you get your foot in the door. Plus, the industry often hires younger employees as their wait staff and dishys. Which may seem like the easier jobs (not necessarily), but they are a great step towards a future career in hospitality. 

Social Interaction

Working in hospitality gives you the opportunity to meet and talk to new people everyday. From talking to new customers, old customers and every day regulars. You will meet people from all walks of life and some may even become long term friends. 

As a hospitality worker, you’re able to make someone’s day with something as simple as asking how they are, or even remembering what a certain customer drinks. Which is a rewarding feeling.

Furthermore, if you love meeting and interacting with people, a hospitality career could be just for you. 

Career growth

You may be presented with the opportunity to grow your hospitality career and step up into a bigger position. This may be from a dishy to kitchen hand or a bartender to duty manager. These opportunities can be offered to you for your hard work. Or you can undertake extra training outside of work to help get you there – maybe a Basic Gaming Course for example?

Work available anywhere

Working in hospitality will allow you to work almost anywhere. Overseas or interstate, if there’s a pub, resort or restaurant, you will be able to find a job. 

In addition, there are always hospitality jobs available in tourist towns during their peak seasons. For example, towns in Australia with ski resorts will often hire hundreds of hospitality employees during the snow season. This is also the case for Canada’s snow season.

Hospitality work is great for people who want to work, earn and travel all at the same time. 


Working 9am-5pm, Monday to Friday not your thing? Maybe rotating shifts from weekdays to weekends might be a better fit for your schedule. You can often work around personal commitments such as; study, sport, Uni or kids. Within reason of course. Working in hospitality is popular within all age groups. But most commonly, Uni students due to the flexibility. 

Interested in working in hospitality?

Does a hospitality career sound like something you’d enjoy? If so, you should consider completing a short course and gaining some skills to help you get your foot in the door. 

Working in hospitality is great for entry level employees, career growth, flexibility and people wanting to travel and work at the same time. Plus, the diversity of job roles is great, from cookery, bar staff, housekeeping, management roles and more.

Furthermore, HITsa offer a range of affordable hospitality courses. View them online and enrol today – it’s that easy!

Are you interested in working at a venue that sells or serves alcohol? Whether you’re planning on working in a pub, sporting club, cocktail bar or elsewhere – RSA training is mandatory.

An RSA course will cover a range of topics including the service of alcohol and your responsibilities. As well as laws and legislation’s surrounding alcohol and how to assist customers who have consumed it.

Furthermore, if you are wanting to work in a venue that serves, sells or supplies alcohol, you will need to complete RSA training first. Completing an RSA course will improve your resume and increase your chance of employment.

What does RSA stand for?

RSA stands for Responsible Service of Alcohol. The name clearly highlights what you will learn when undertaking the course – how to responsibly serve, sell or supply alcohol. 

When do you need an RSA certificate?

If you want to work within any venue where serving alcohol is involved, you will need to complete an RSA course first. Whether this be for working in a pub, club, restaurant or somewhere else. If you’re serving alcohol, you will need to have your current RSA certificate.

Although this is a requirement, RSA training will teach you all about the alcohol laws in your state. As well as how to responsibly serve alcohol to patrons and what to do in certain situations. Some of the skills you learn within this course may also be useful in other environments. 

Furthermore, if you have your current RSA certificate, you are enhancing your chances of getting a job. This qualification will open up many opportunities within the workforce – especially hospitality.

What will you learn by completing an RSA course? 

Although Responsible Service of Alcohol may seem straight forward to some, an RSA course can be quite eye opening. You may not think about certain situations that may occur and how you would respond to them. As well as certain legislation’s that you may not be aware of.

The main topics covered in Responsible Service of Alcohol training is:

  • how to sell or serve alcohol properly
  • how to assist customers to drink within appropriate limits
  • communication strategies to refuse the supply of alcohol 
  • current RSA legislation’s in SA

RSA training online vs RSA training from a classroom

Each state in Australia has different requirements for you to work in the sale, supply or service of alcohol. Therefore, each state requires different RSA training and it may or may not be mandatory.

In South Australia, RSA training is a mandatory requirement when working with liquor. Unlike some other states, it can be completed online or in a classroom. And the online course will often be slightly cheaper than the in classroom learning option.

Where to complete an RSA course

RSA courses are easily accessible and can be completed online or in a classroom. Not to mention, they are also very affordable. If you’re looking for RSA training in Adelaide, HITsa offer both online and in classroom courses with experienced trainers.

RSA training – it’s important and mandatory

Furthermore, RSA training is a mandatory requirement in SA and other states if you’re wanting to work within the sale, service or supply of alcohol. RSA Training will generally cost anywhere from $50 – $100 to complete and can be completed online or in a classroom. Again, different states have different legislation’s, so you may or may not be able to complete the course online in other states. Having your RSA certificate will help you greatly when looking for work within the hospitality industry.

HITsa offer RSA training via an online course or in classroom learning. Enquire online today and kick start your career in hospitality. Or in addition, call our friendly staff on 8351 5855 for any questions or queries. 

Working within hospitality can include bars, kitchens, restaurants and of course, gaming rooms. Most Hotels will have a gaming room consisting of pokies, with some also having TAB, Keno and Lotto. However, not all Hotels will have a gaming room. 

Working in a gaming room may mean that you are required to work long, late hours. But, to be able to do this you need to have the right badges. When working behind a bar and serving alcohol you will be required to have your RSA (Responsible Service of Alcohol) certificate. Likewise, to work within a gaming room you need to have your RSG (Responsible Service of Gaming) certificate.

Gaming work can open plenty of doors to new working opportunities. As well as teach you new skills, traits and how to handle big responsibilities. But, how do you get yourself a job within a gaming room? And what does it take to become a gaming employee?

What is a gaming room?

A gaming room can be found in many different establishments, which can include; surf clubs, sporting clubs, hotels, cruise ships and casinos. Most commonly, hotels and sporting clubs will feature gaming machines, TAB machines, Keno and lottery. Whereas casinos will feature a lot more gaming machines, as well as poker, black jack, roulette and many other gambling games. 

Gaming training

To work within a gaming room, you must complete certain gaming training and courses first. Basic Gaming Training must be completed by all gaming employees within 3 months of commencing work. Whereas a gaming manager must complete both Basic Gaming Training and Advanced Gaming Training. The required training must be completed through an RTO (Registered Training Organisation) within 3 months of starting within that role.

Basic Gaming Training

Basic Gaming is a requirement for all gaming employees who have not previously undertaken gaming training. Completing the course will provide you with the necessary qualifications to work within a gaming room. Basic Gaming takes 3 days to complete and includes a mix of theory and practical study.

Furthermore, having your gaming badges will be beneficial when applying for hospitality jobs. You will be able to work throughout different areas of the hotel or club which will make you a more favourable potential employee.

Advanced Gaming Training

All gaming managers must complete Advanced Gaming Training within 3 months of commencing work within that role. This course will roughly take 5 hours to complete.

In addition, gaming employees must maintain their level of knowledge through repeat training every two years.

Duties of a gaming employee

As a gaming employee you may be responsible for completing tasks such as: 

  • paying out winnings
  • refilling hoppers and tiny-tellers
  • counting drop boxes at closure of gaming room
  • record winnings and payouts 
  • provide assistance to gamers where needed
  • review and record suspected problem gamblers
  • remove disruptive people from gaming area when needed

Land a job

Some hospitality jobs will often require you to be able to work throughout all areas of the venue. Therefore, it’s great to complete both your RSA and Basic Gaming prior to applying for jobs. This will make you a more favourable and flexible potential employee as you already hold the requirements needed.

Furthermore, working within a gaming room comes with many responsibilities. To work in a gaming room you need to complete Basic Gaming Training within 3 months of employment. Completing this course provides you with the badge you need to work within a gaming room and also trains you on how to operate gaming machines, handle problem gambling and more.

HITsa Training and Employment offer affordable gaming training in Adelaide. Enrol in the Basic Gaming Course today, then continue on to complete the Advanced Gaming Course.

Lastly, check out the Jobs Board if you’re looking for hospitality jobs or gaming jobs in Adelaide.

Cocktails… a ‘fancy’ alcoholic beverage that most people enjoy to drink, but not so much make. Drinking cocktails is easy enough to do, however making them is a different story. It can be a very slow process if you’ve never made a cocktail before. One shot, two shot, ice… what’s next?

If you love drinking cocktails, it could be fair to say you’d probably enjoy working in a cocktail bar too (maybe). When applying for jobs within bars, whether that be cocktail bars or your typical pub bar, a lot will require you to have cocktail making experience. But what if you don’t have experience or don’t know how to make a cocktail? Well, that can be easily fixed with a few simple steps that will be covered below.

What does it take to work in a cocktail bar?

Firstly, before you learn how to make a cocktail you want to learn how to be the best bartender. The art of cocktail making is important, however so is the customer service that goes with it.

Bar work can require certain traits in a person. Working behind a bar can mean working with people who have been drinking. This can sometimes mean heavily intoxicated people and rowdy people. Which at times can be difficult to handle. Here are some of the main traits you will need when working within a bar.


Working in a bar can be both fun and testing, but it does require patience. You will constantly be working around alcohol and intoxicated people. Some people become rowdy, overly confident and loud when they drink. Alcohol affects everyone differently and you will need patience to be able to handle this.

People Person

Bar work requires you to be a people person as you will be working around new people every day. To be a successful bartender you will need to be able to engage with customers. Customers will often want to talk, this could be about their life, their problems or anything topical. You don’t necessarily have to have conversations with them, however it’s best to show some interest and acknowledge what they’re saying.


Being passionate about your work will show through your performance and most importantly, the cocktails and drinks you make. As well as your customer service. If you’re not passionate about your job it will more than likely reflect on your customers and your performance. Which is not what you or your employee will want. 

A sense of humour

If you’ve been around intoxicated people before you would probably know what they can be like sometimes. When working in a bar it’s best to have some sort of sense of humour, or at least not take everything seriously. Plus, customers will often love to be able to have a laugh with staff. Especially regular customers.

Time to talk about cocktail making

Now that we’ve covered the basic traits of cocktail bartending, let’s learn how to make a cocktail. Or to be more precise, the steps to take to learn how to make a cocktail.

Becoming a great cocktail bartender and making the best cocktails can take time. Firstly you want to start off by learning how to make the classic well-known cocktails. Such as; Espresso Martini, Mojito, Pina Colada, Long Island Iced Tea, Margarita and more. 

In addition, a great way to learn how to make cocktails is to take a cocktail course. This course will provide you with the skills and knowledge required to prepare and serve a range of cocktails. As well as help you to land a job within a cocktail bar.

The basic tools needed to make a cocktail


The first tool needed, even though not all bartenders would use this tool, is a jigger. Experienced bartenders may not use this tool as they’re used to free pouring. However, as a beginner you should definitely use a jigger. A jigger is a measuring tool that is used to measure liquid. This is an important tool as balance is important when making cocktails. You don’t want to have too much or too little of something as it will throw off the whole drink. 


The shaker is a simple yet important tool. This tool is required for any drink that needs to be mixed/shaken. The most common shaker that bartenders use is a Boston shaker. 


The next important tool is a strainer. Some shakers may come with a built in strainer and some may not. A strainer is to be used after shaking a drink, it helps to ensure that all fruits and herbs don’t end up in the final product. Simply place the strainer on top of the shaker whilst pouring the drink into a glass.  

Bar Spoon

A simple, yet very important tool. A bar spoon is a metal spoon with a long and spiral handle that is used for stirring drinks. Some bar spoons will also have a handle on the end which is used to muddle herbs.

Time to start making cocktails

Now that you know all the basics of cocktail bartending service as well as the basic tools to make a cocktail, it’s time to learn how to make one! Although there are plenty of books and articles with step to step guides on how to make a cocktail. The best way to learn is by completing a cocktail course (Prepare and Serve Cocktails). This will not only give you that hands on practice with a qualified trainer. But, also provide you with a nationally recognised training certificate. Which will be beneficial when it comes to applying for jobs. You may not have that on the job experience yet, but you’ll be as close to it as you can get! 

Furthermore, HITsa Training and Employment offer a Prepare and Serve Cocktails Courseenrol online today. Most importantly, if you’re looking to work behind a bar you will need to complete your RSA course first.

Lastly, if you’re looking for work check out our online jobs board where you can find a range of; hospitality, security, admin and aged care jobs.

Working in hospitality, hotels specifically, can lead to big things. People often think of hotel jobs as that side job uni students do, or “you just work in a pub?”. However, working within a hotel can come with many benefits. You may start off as just a glassy or even a cleaner, but, take a few simple steps and you could soon be a duty manager. 

Running a hotel can require numerous staff, from; cleaners, gaming staff, bar staff, restaurant staff and kitchen staff. Hospitality jobs come in many different shapes and forms. You could work in large hotel chains or small family owned businesses. Either way, getting yourself a hospitality job could be as simple as completing an RSA course or even your basic gaming course. 

Furthermore, here are some great tips and information if you’re interested in working within the hospitality industry. 

Types of hotel jobs

Hotel Jobs can range from a variety of things. Depending on what sort of hotel your working in, how big the hotel is and what type of work you’re looking for. These jobs could be casual, part-time or permanent and could also be anything from cooking, serving or cleaning. 

Bar Staff

Bar work can be an easy line of work to get, sometimes. All you may be required to do is have completed your RSA, however some venues may require some experience for example Cocktail making. If you’re wanting to work within a bar and don’t have any previous experience, the first step you should take is to complete an RSA course. It may also be beneficial to complete courses such as Liquor Licensing Laws or a Prepare and Serve Cocktails course. 

These courses are easily accessible and affordable. Completing them would not only help you to get a job. But, it would also be highly beneficial for yourself if you don’t have any prior experience. You will learn the basic skills you need to become a bar tender, as well as help reduce the stress of being new to the industry. 

Gaming Staff

If you’re wanting to work within a gaming room you will be required to complete a basic gaming course. Completing your basic gaming course only takes 3 days and once completed you can commence work within a gaming room.

Additionally, if you’re only wanting to work within the bar or restaurant, completing this course can make you a more favourable potential employee. This will benefit you when applying for hotel jobs as you could work within the bar and restaurant as well as the gaming room. Ensuring you have completed your RSA of course.

Restaurant Staff

Working within a restaurant can again require no previous experience. However, this all depends on the type of business and role you’re applying for. When working within a restaurant you may sometimes be required to serve alcohol. This being said, it’s mandatory that you complete an RSA course prior to working within an alcohol service job. Other courses that could also be beneficial are the Certificate 1,2,3 and 4 in Hospitality or Food & Beverage service. 

Furthermore, these courses are not all mandatory but they will benefit you when applying for hotel jobs. You will gain further knowledge, skills and become more confident in what you’re doing. Especially if you’re new to the industry.

Kitchen Staff

From head chef to kitchen hands, kitchens can require multiple staff and sometimes have many positions available. Whether you’re wanting to pursue a career as a chef, or simply want to work as a kitchen hand. The best way to score yourself a job within a hotel kitchen is to complete some basic training first.

Kitchen hand jobs will often require no previous experience, however completing a Hygiene Practices course would be beneficial. In addition, completing a Certificate 2 in Kitchen Operations can be a great first step to becoming a chef as it provides you with a pathway into an apprenticeship. 


Cleaners are just as important as any other staff within a hotel. Without cleaners, you’d probably have no patrons – because who wants to visit a dirty venue right? It’s easy enough to get a cleaning job without any experience, however a Certificate 3 in Cleaning Operations can provide you with all the skills and knowledge you need. As well as set you up with on going employment.

Benefits of hotel jobs

When working within a hotel you could simply start out as a glassy, then end up being a duty manager, or even a manager. Sometimes all it takes is completing certain courses. Or it could be as simple as committing to your job and showing your employers you’re ready to move up the ladder. Hospitality is a growing industry that comes with new learning opportunities all the time. From new trends, to new products. You’ll always be expanding your knowledge and skill set.

In addition, hotel work can be found anywhere within the world. This means it’s easy for you to travel and gain work once you have the experience. If you work hard enough and want it you can move up the ladder within hospitality very quickly. You could start in a country town pub and end up in an international hotel chain – the opportunities are endless!

Time to land a hotel job

The hospitality industry is very diverse and always has hotel jobs available. Whether you have no experience at all or you have years of experience. Depending on the business chain, type of hotel and what the hotel offers. It’s always a great idea to get some training under your belt. 

Completing hospitality courses helps you to gain new skills and knowledge about the chosen topic. As well as benefits you when applying for jobs. You will also be more confident in interviews or trials as you would already have the basic knowledge and skills for that role.

Furthermore, if you’re currently looking for a job, make sure you check out our jobs board that gets updated daily. Or alternatively, enrol in one of our many hospitality courses

Congratulations! Your resume has caught your employers eye and they now want to meet you in person. You’re now one step closer to your dream job!

So what now? It’s time to prepare yourself and make sure you’re ready to ace this interview. Job interviews can be nerve racking and you might think you know exactly how to ace one, or you may have plenty of interview experience. However, there’s always new tricks and tips to learn. Plus, if you really want this job you’re going to work for it right? Furthermore, here are some great job interview tips to help you out. 

What is a job interview?

A job interview is the next step after applying for a job (if you’re successful). Generally the employer and another employee will ask you a range of questions during your interview. These questions will often be about; your career, goals, personality and life. This may sound easy, however some questions may put you on the spot and it’s always best if you have an answer for everything. Try to avoid saying “I don’t know”, and always be confident in your answers.

What should you wear?

Planning your outfit for a job interview is a key factor. Before you get the chance to talk to your employer, the first thing they will notice is your personal presentation. Dressing nicely and putting effort into your presentation will show that you take pride in yourself. Depending on what job you’re going for, it’s best to dress how you would if you were working for that company. But, never dress too casual. It’s as simple as dressing smart and presenting yourself well.

Ask questions

Before your interview, a great tip is to do some research on the company. This will show that you are genuinely interested in the company. As well as allow for you to ask more informed interview questions. Furthermore, at the end of an interview the employer will often ask if you have any questions so it’s best to have something prepared. Rather than to shrug your shoulders and seem uninterested. 

Show positive body language

Another key interview tip is to show positive body language. Make sure you don’t; slouch, fidget, avoid eye contact or seem awkward. Most importantly, don’t sit there with your arms crossed. Sit up straight and try your best to look comfortable and confident. This will reflect greatly on to your employer.

Show that your willing to learn

It’s great if you have a range of skills that you’re able to bring to an organisation. However, if there’s something that your employer is looking for and you don’t hold that skill, show a willingness to learn. It always looks good if you show that your excited and willing to learn new skills. Especially if you’re applying for an entry level job or even your first job.

Be punctual

One of the worst things you could do is arrive late to your job interview. Arriving late would imply that you would do the same when arriving to work if you were to score the job. A great interview tip is to make sure you know where you are going for your interview. Checking the location on google maps or even test driving the route could be beneficial. Furthermore, arriving anywhere between 15-5 minutes early would be perfect. 

Practice, practice practice

It might sound silly, but practicing your interview with a friend or even yourself can be a great way to prepare. You can practice your interview questions and answers that you think you may be asked. Which will help to make you feel more relaxed and confident about your job interview. 

Time to ace your interview and land that job

Furthermore, the 6 interview tips provided will help you to ace your next job interview. Simply make sure you keep these tips in mind and practice, practice, practice. To be successful in your next job interview it can be as simple as; asking questions, being confident, positive body language and showing a willingness to learn. 

If you’re looking for work check out our Jobs Board where you can find a range of hospitality jobs, admin jobs and other current jobs available. Or alternatively, get your foot in the door by completing one of our Adelaide Courses. At HITsa we offer a range of courses from a Cert 4 in Hospitality to a Cert 3 in Individual Support. As well as security courses, cleaning courses and gaming courses.

Enrol and enquire online, or call our friendly staff on 08 8351 5855 for all your training needs.