All training for gaming employees must be recognised by the Independent Gambling Authority (IGA).
Gaming staff who have previously undertaken approved training must do a refresh every two years prior to the second anniversary of completing the course.
interpret observations made of players and onlookers, in relation to indicators of problem gambling
review and act upon records made of potential problem gambling behaviour in accordance with regulatory and procedural requirements
form a view as to whether an identified person is potentially a problem gambler
approach and engage with a person who is potentially a problem gambler and respond appropriately
communicate detailed information about problem gambling and gambling help services (including to non-gamblers who may seek advice and support as gamblers’ family members or concerned friends)
engage directly with a gambling help service on behalf of a person seeking assistance (including a family member or other third party seeking assistance)
receive and determine applications for involuntary barring
understand and, where appropriate, explain the different sorts of services provided by the gambling helpline, local or regional gambling help services and specialised and Statewide gambling help services
differentiate in practical workplace situations the roles of bodies or officials relevant to regulatory and procedural requirements including (but not limited to) the Independent Gambling Authority, the Liquor and Gambling Commissioner, industry bodies recognised for the purposes of section 10B(1)(a) of the Gaming Machines Act 1992 and the Independent Gaming Corporation Limited
Upon completion of this training course you will be issued with a certificate.
Course Duration – ½ day, approximately 5 hours
Training will be conducted at 353 Cross Road Clarence Gardens unless otherwise advised.
Regional and offsite training course options available.