HITsa Training and Employment – Policy and Procedure

Code of Practice

No:                  HITP0022/10

Issued:             09.01.2006

Reviewed:       15.03.2019

Purpose:

The code of practice provides the basis for good practice in the marketing, operation, financing and administration of education and training services by HITsa Training and Employment (HITsa), a Registered Training Organisation (RTO) RTO code 40200, registered by ASQA (Australian Skills Quality Authority).

Areas affected:

HITsa Training and Employment staff and sites

General:

Provision of Training & Assessment Services

The Code of Practice provides the basis for good practice in the marketing, financing and

administration of education and training services provided by HITsa Training and Employment including

  • policies and management practices which maintain high professional standards in the delivery of training and assessment services, and which safeguard the interests and welfare of students and/or clients.  Our organisation maintains a learning environment that is conductive to the success of students
  • the capacity to deliver and assess the vocational qualifications for which it has been registered, provide adequate facilities and use methods and materials appropriate to the learning and assessment needs of students
  • monitoring and assessing the performance and progress of its students
  • ensuring trainers are not only suitably qualified but are also sensitive to the cultural and learning needs of students, which is reinforced through professional development opportunities
  • a commitment to access and equity principles and processes in the delivery of its services
Provision of Information

HITsa supplies accurate, relevant and up-to-date information to prospective students and clients in the Student Handbook, which they receive prior to the commencement of training. This is also available on our website (www.hitsa.com.au).  This information is reviewed regularly to ensure its accuracy and relevance.

Marketing of Training & Assessment Services

HITsa markets and advertises its products and services in an ethical manner consistent with the Standards for Registered Training Organisations (RTOs) 2015 as well as additional requirements as determined by the funding body.

Our organisation gains written consent to share relevant information about an individual (including photographs) or organisation in any marketing materials.

HITsa ensures students and clients are provided with full details of conditions in any contract arrangements with the organisation.  No false or misleading comparisons are drawn with any other training organisation or qualification.

Recruitment of Students

HITsa conducts its recruitment of students in an ethical and responsive manner.  Our organisation ensures that the educational background, of intending students is assessed by suitably qualified staff and/or agents and provides for the training of such staff and agents as appropriate. Students are required to undertake a pre-enrolment Language, Literacy and Numeracy Assessment (LLN) prior to training for all Government funded training and qualifications.  Some short courses will be offered without a pre-enrolment LLN but if a student identifies as having an LLN issue HITsa will work with the individual to achieve an outcome (where appropriate).

Recruitment of students includes providing career information and course information through pre-enrolment information sessions.  Further identification of student needs is undertaken at enrolment, and at intervals during the training.

Financial Standards

HITsa has measures to protect client fees paid in advance and to ensure that students and clients either receive the services for which they have paid or receive a fund.

Our organisation has a refund policy that is fair and equitable, and this is made available to all students and clients prior to commencement.

HITsa ensures that the contractual and financial relationship between the student/client and the organisation is fully and properly documented, and that copies of the documentation are made available to the student/client.  All documentation is also available from our website.

Support Services

HITsa provides adequate protection for the health, safety and welfare of students, and without limiting the ordinary meaning of such expression, this includes adequate and appropriate support services in terms of academic and personal counselling.

Complaints & Appeals

Our organisation ensures that students and clients have access to a fair and equitable process for dealing with complaints and provides an avenue for students to appeal against decisions which affect the students’ progress. Every effort is made by our organisation to resolve complaints as soon as possible.  For this purpose, HITsa has a complaint handling policy and this is made available to students prior to commencement of training. Where a complaint cannot be resolved internally, our organisation advises students and clients of the appropriate body where they can seek further assistance.

Work Health & Safety

HITsa has appropriate Work Health & Safety systems in place to ensure the safety of staff, trainers and students is protected always whilst conducting training / services for HITsa.

Industry Engagement

HITsa has strategies in place to ensure training is of appropriate quality and relevance to the industry. These include:

  • regular reporting to Board of Directors
  • satisfaction surveys for students and employers
  • ongoing contact with peak industry groups, employers and operational managers
  • regular consultation with industry through various means
  • regular meetings with trainers
Record Keeping

HITsa keeps complete and accurate records of the attendance and progress of students, as well as financial records that reflect all payments and charges and the balance due, and provides copies of these records to students on request. Access to these records is managed in accordance with privacy legislation.

Issue of Qualifications

HITsa issues Qualifications and/or Statements of Attainment to students who have been assessed against the required outcomes of a qualification or unit of competency, in accordance with the AQF requirements and the Standards of Registered Training Organisations (RTOs) 2015.

Recognition of Qualifications Issued by another RTO’s

HITsa recognises the qualifications and Statement of Attainment issued by another RTO’s which his detailed in our policy and procedure.

Quality Control

HITsa seeks feedback from students, clients, industry and training partners on our services and seeks to improve its service quality in accordance with their expectations. Validation is undertaken to ensure the consistency of assessed outcomes.  HITsa has regular reviews of its performance and compliance, including internal auditing.

The above Code of Practice is a summary of the undertaking by HITsa to provide a quality service to students, their parents, employers and funding agencies, that will by its nature, continue to develop in response to student, industry and funding agency needs.

Procedure Ends